Review & Rating Policy
At WebAppStore, ratings and reviews are governed by strict honesty and compliance rules. We do not sell reviews, manipulate ratings, or invent feedback.
Core Review Principles
- Real Customer Feedback Only: All customer reviews published on this store originate from real individuals who tested or used the app.
- Faithful Reproduction: Quotes are transcribed verbatim from communications (email, WhatsApp, support channels), with minor typo corrections permitted only for clarity.
- Explicit Consent Required: Customer reviews cannot be published without verifiable consent from the user, including agreement on their public display name.
- No Deceptive Filtering: We do not censor fair, constructive criticism to present an artificially perfect rating.
Editorial Reviews vs. Customer Feedback
To maintain complete clarity for both users and search engines (such as Google and AI search agents), we strictly separate editorial reviews from customer ratings:
Editor's Review
Marked with "Editor's review" and attributed to the WebAppStore editorial team. This reflects our independent testing. It is never included in the customer AggregateRating score.
Customer Feedback
Collected from users with consent. Only real customer reviews feed into the numerical star rating and Google AggregateRating schema.
Incentivised Reviews Disclosure
If a reviewer received free access, complimentary trial credits, or any incentive in exchange for testing an application, the review is visibly badged with:
Evidence Storage & Privacy
Proof of user consent and communication logs are stored securely in a private, encrypted storage vault accessible only to authorised compliance officers. Personal contact details (phone numbers, full emails) are never disclosed to the public or displayed in UI markup.